When upgrading from a landline phone system to a flexible, future-proofed, and feature-rich VoIP phone system (a.k.a. cloud phone system), a key question you need to answer is: “What business phone equipment should we select?”

At Carolina Digital Phone, for many years we have recommended — and continue to strongly recommend — Yealink digital phones. That's because Yealink designs them to work with all kinds of business phone systems. That way, you are not locked into one business phone service provider.

The reasons why we suggest Yealink as the digital phone solution are: selection, call quality, ease of use, reliability, features, and looks.

Before we begin, however, let us quickly add: while we recommend Yealink, our customers are free to choose other business telephone equipment in NC (e.g., Polycom, Grandstream, etc.). Use this article for guidance only!

1. Selection

When it comes to selection, Yealink offers options, from basic entry-level models to high-end advanced models. As such, businesses can choose the phones that fit their needs and budget.

Yealink digital phones provide businesses with the tools needed to keep connected and efficient. Their entry-level models have basic features, such as call holding, caller ID, call forwarding, conference calling, and more. The advanced models offer even more features, including voice mail options, Bluetooth connectivity for wireless headsets, and more.

One of the greatest benefits that Yealink provides is that businesses can choose from a selection of hardware solutions. This means any business, regardless of size or budget, can find the perfect solution for their needs.

2. Ease-of-Use

Ease of use is often overlooked in the digital phone marketplace. It doesn’t matter how “amazing” or “impressive” a device is: if users (especially those who are not tech savvy) don’t know how to use it — or if using it is tiresome and inconvenient — then in some ways it will be a liability instead of an asset.

Yealink designs digital phones — including the more sophisticated models — to be quite easy to use. They feature intuitive interfaces and clear buttons and menu items. Indeed, over the years we have seen many employees rapidly go from anxious to excited about their new phone systems. That's because they are so much fun to use, and there are so many game-changing advantages!

3. Quality

Yealink digital phones have a reputation for superior, crystal-clear call quality. This is the case for handset models, as well as headsets that use Yealink’s “Acoustic Shield” technology. This technology filters out twice as much background noise as other headsets.

4. Reliability

Also known for their excellent reliability, Yealink digital phones generally work flawlessly for decades of normal use and operation. Like any other technology device, do not subject the phones to extreme heat, moisture, or other environmental hazards.

5. Features

Yealink digital phones are available with a wide range of advanced features, such as:

Large capacitive adjustable touch screen to enhance business communications

The large capacitive touch screen provides an intuitive interface. Thus, making for easy navigation and access to advanced features. Whether it's managing voicemail, transferring calls, or accessing a directory, the touch screen makes it effortless and efficient. With a few taps, users can quickly find the information they need and take control of their communications.

One of the standout features of the touchscreen is its adjustable angles. The screen tilts to different positions, allowing users to find the optimal viewing angle. This is particularly useful for employees who spend long hours on the phone, as it ensures comfortable usage and reduces strain on the neck and eyes.

With the large capacitive touch screen on business phone equipment, businesses can experience a seamless solution that simplifies their daily communication needs. The intuitive interface and flexible angles make it the solution of choice for companies looking to enhance their business communications. Additionally, the world-class support and wide range of advanced features provided by the system ensure that businesses have the tools they need to stay connected and productive.

Optimal HD audio with noise-proof technology

The HD audio feature in business telephone equipment brings voice clarity to a whole new level. With high-definition sound quality, users hear every word with precision, making it easier to understand and respond effectively. This is particularly useful in professional settings where important information is exchanged. This technology ensures that you do not misunderstand any critical details.

The noise-proof technology is another essential component that improves the audio quality during phone calls. It intelligently reduces any disruptive background noise, such as echoes, static, or ambient sounds, ensuring that the focus remains on the conversation at hand. By eliminating these distractions, users can fully immerse themselves in the dialogue, resulting in more productive and efficient discussions. The benefits of this HD audio with noise-proof technology are numerous.

It improves call clarity and intelligibility, making conversations more pleasant and professional. Customers and clients will also appreciate the high-quality communication, as it reflects positively on the company's image. Moreover, clear audio contributes to better call retention rates, minimizing misunderstandings and reducing the need for repeat calls.

Full-duplex hands-free speakerphone with AEC

The full-duplex hands-free speakerphone with advanced echo cancellation (AEC) technology is a game-changer in business communications. It offers an array of benefits and features that enhance the overall audio experience during phone calls and conferences. One of the standout features of this speakerphone is its ability to provide crystal-clear audio. With its full-duplex capability, users can speak and listen simultaneously without any distortion or interruption. This ensures that every conversation is seamless and intelligible, allowing for efficient and effective communication.

Incorporating advanced echo cancellation (AEC) technology takes the audio quality to the next level. It eliminates background noise and echo, providing a more professional and uninterrupted communication experience. This means that even in noisy environments or during conference calls with multiple participants, you hear every voice. Thus, enabling efficient collaboration and decision-making.

Mega-pixel HD camera with privacy shutter

The mega-pixel HD camera captures every detail with its high-resolution capabilities, ensuring that crucial meetings and discussions are presented with utmost clarity. This feature greatly amplifies communication, as non-verbal cues and facial expressions are easily seen and interpreted.

Additionally, the privacy shutter is a valuable asset for businesses concerned about security and privacy. With just a simple toggle, the camera can be covered, providing peace of mind when the device is not in use. This privacy feature ensures sensitive information remains confidential and protected.

In terms of collaboration, the mega-pixel HD camera enables real-time visual interaction, enhancing remote meetings and allowing for seamless collaboration regardless of distance. With this advanced camera, teams can collaborate more effectively, improving productivity and reducing the need for in-person meetings.

HD video conferencing

HD video conferencing takes collaboration options to a whole new level. It allows participants to have face-to-face chat, making it feel like they are in the same room, even if they are miles apart. This not only fosters better engagement and understanding but also saves time and travel costs.

Furthermore, HD video conferencing enables seamless screen sharing, where participants can easily showcase their presentations, documents, or software applications in real time. This feature enhances collaboration as participants can discuss, edit, and work on shared content simultaneously.

Additionally, file-sharing capabilities enable businesses to share important documents, images, and videos during video conferences. This eliminates the need for back-and-forth email exchanges and streamlines the decision-making process.

Moreover, some HD video conferencing solutions offer an immersive conferencing option. With this feature, participants can feel like they are physically present in the same room. This creates a more engaging and interactive meeting environment, leading to increased productivity and better outcomes.

Built-in Bluetooth/Wi-Fi

Yealink equips their phones with built-in Bluetooth and Wi-Fi technology, providing businesses with flexible and feature-rich communication solutions. This advanced feature enables seamless connectivity and integration with other devices and applications, enhancing the overall user experience.

With built-in Bluetooth, Yealink phones allow for easy pairing with wireless headsets, enabling hands-free communication and increasing productivity. Whether in the office or on the go, users can rely on the convenience of wireless connectivity.

Similarly, the built-in Wi-Fi feature on Yealink phones allows for seamless integration with existing wireless networks, eliminating the need for additional cables and providing greater mobility. Users can easily connect their phones to the company's Wi-Fi network, enabling them to make and receive calls from anywhere within the office premises.

Dual USB 2.0 ports for USB headset, media, and storage applications

These dual USB 2.0 ports offer remarkable versatility and flexibility, allowing users to seamlessly connect their USB headsets, media applications, and storage devices. Whether it's conducting important conference calls, listening to audio files, or accessing stored files, these ports enable businesses to enhance their communications in a variety of ways.

With the ability to connect a USB headset directly to the phone, users can enjoy crystal-clear audio and hands-free convenience. This not only improves call quality but also enhances user comfort and productivity. Additionally, the USB ports enable easy integration with media applications, making it effortless to stream audio or video content for presentations, training sessions, or brainstorming sessions.

Moreover, the storage applications of these dual USB 2.0 ports are invaluable for businesses that require quick and secure access to important files. Whether it's accessing documents, spreadsheets, or presentation files, having the capability to plug in a USB storage device directly into the phone provides a seamless solution for storage and retrieval.

Dual-port Gigabit Ethernet, PoE support

Dual-port Gigabit Ethernet and PoE support are features found in business phone equipment that provide businesses with high-speed connectivity and power over Ethernet for seamless communication.

The term refers to the presence of two Ethernet ports on the telephone device, each capable of supporting Gigabit speeds. This allows for a faster and more efficient data transfer between the telephone and the network, ensuring high-quality voice calls and smooth communication.

PoE support, on the other hand, enables the telephone device to receive power over the Ethernet connection, eliminating the need for separate power cables. This feature simplifies the installation process and reduces clutter, as direct power from a network switch is an option.

The combination of dual-port Gigabit Ethernet and PoE support offers several benefits for businesses. Firstly, it provides high-speed connectivity, ensuring that voice calls are clear and uninterrupted. Additionally, it allows for the efficient transfer of data and facilitates the use of advanced features such as unified messaging and cloud-based services.

Moreover, this feature is particularly useful for businesses with limited power outlets or complex office layouts. With PoE support, businesses can easily install their telephone equipment without the need for additional power sources, saving both time and money.

Naturally, different models will have various features.

6. Looks

Some digital phones are big on functionality, but when it comes to appearance they’re — well, they’re just plain UGLY. This may not seem like a big deal but remember: these phones will last for decades. Who wants to stare at ugly phones day after day…month after month…year after year?

Well, with Yealink this is not a problem, because all of their digital phones — from entry-level to top-of-the-line models — are sleek and stylish, and add professionalism and sophistication to any business environment (as well as home offices for employees who are lucky enough to have one!).

Again, we are not suggesting that how a digital phone LOOKS is more important than how it WORKS — because obviously, substance is a bigger factor here than style. However, it’s nice to know that with Yealink, businesses can have both. There is no need to sacrifice one for the other.

Contact us at (336) 544-4000 to learn more about our all-in-one VoIP phone system. Plus, our team will help you choose the right Yealink VoIP digital phones that perfectly fit your needs AND budget!